Ruhani Emerald ring

Frequently Asked Questions
1.⁠ ⁠Are Ravinaaz jewels handcrafted?
Yes. Each creation is meticulously handcrafted by skilled artisans. Every detail—from setting to finishing—reflects precision, artistry, and the signature Ravinaaz aesthetic— where heritage meets haute.

2.⁠ ⁠What materials do you use?
Our designs feature the finest quality American diamonds, cubic zirconia, Polki, Kundan, and semi-precious stones, set in premium alloys. Every piece is thoughtfully curated to strike a balance between traditional opulence and modern sophistication.

3.⁠ ⁠What is your Exchange & Returns policy?
In the rare event your piece arrives damaged or defective, we offer an exchange or return, subject to stock availability and verification.
To initiate a request:
Record a 360° unboxing video at the time of opening your parcel.


Ensure the tags remain attached and the product is unused, in its original packaging.


Email us within 24 hours of delivery at [your support email] with your order details and video.
We are unable to accept returns for reasons other than verified damage or defect.


4.⁠ ⁠When will I receive my order?
Ready-to-ship orders are usually dispatched within 1 to 2 business days.
Made-to-order pieces may take 7–10 business days to produce, depending on the design complexity. A tracking link will be shared once your order ships.

5.⁠ ⁠Do you ship internationally?
Yes. We ship worldwide. Delivery timelines may vary by destination and customs clearance. Shipping charges and applicable duties are calculated at checkout.

6.⁠ ⁠How should I care for my jewellery?
Store your jewels in their original box or pouch.
Avoid contact with water, perfume, or chemicals, and gently wipe them with a soft cloth after each wear to preserve their brilliance.

7.⁠ ⁠How can I reach your team?
Our Client Care team is available at Ravinaazjewelz@gmail.com. We are happy to assist with any queries or styling advice.

Brand Essence
At Ravinaaz Haute Joaillerie, luxury is not loud—it’s felt.
Each piece is an ode to craftsmanship and modernity, created for those who appreciate the rare balance of heritage and haute.

At Ravinaaz Haute Joaillerie, every order is prepared with the same precision and care that defines our creations. From secure packaging to timely dispatch, our process ensures that your jewels arrive beautifully and safely — ready to adorn, celebrate, and cherish.

Order Processing
All confirmed orders are processed within 1-2 business days for ready-to-ship pieces.

Shipping Within India

Delivery timelines typically range between 5–7 business days, depending on your location.
Remote-area deliveries may take slightly longer due to courier service availability.

International Shipping
We ship worldwide through trusted global logistics partners.
Delivery timelines may vary by destination, generally ranging from 10–15 business days.
Applicable shipping charges, duties, or taxes will be calculated at checkout or billed as per destination country regulations.
Please note that customs policies vary by country, and any additional charges levied at destination are the responsibility of the recipient.

Packaging & Handling
Each Ravinaaz piece is elegantly packed in our signature box, secured with protective layers to ensure it reaches you in pristine condition.
Our packaging is designed not only for safety but also to reflect the understated luxury and craftsmanship that define the Ravinaaz experience.

Delays & Exceptions
While we endeavour to deliver every order on time, unforeseen events such as festive surges, courier delays, or customs clearance may occasionally cause delays.
In such instances, our Client Care team will keep you informed at every step until your piece reaches you.

Our Commitment
Your jewels are more than a purchase — they are a promise.
From our atelier to your hands, Ravinaaz Haute Joaillerie ensures every delivery embodies the same elegance, integrity, and attention to detail that our creations represent.

At Ravinaaz , every jewel is more than an ornament — it is a story of heritage, artistry, and devotion. Each creation passes through the hands of our skilled artisans and undergoes meticulous quality checks before it reaches you.

While we take the utmost care in crafting and packaging your order, in the rare instance that your piece arrives in a damaged or defective condition, we are pleased to offer an exchange or return, subject to stock availability and verification.

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To Ensure a Seamless Experience

To help us maintain fairness and authenticity in our process, please follow the guidelines below:

•⁠ ⁠Kindly record a 360° unboxing video at the time of opening your parcel. The video should clearly capture the package from all angles, the unsealing process, and the condition of the item upon arrival.
•⁠ ⁠All tags, labels, and packaging must remain intact and attached to the jewellery.
The product must be unused and in its original condition.


How to Initiate an Exchange or Return

1.⁠ ⁠Record a 360° unboxing video before and during the opening of your parcel.
2.⁠ ⁠If you find any damage or defect, please write to us at Ravinaazjewelz@gmail.com within 24 hours of delivery , sharing your order details and unboxing video.
3.⁠ ⁠Upon verification, our team will offer an " exchange " (subject to availability) or a " return confirmation ".

Important Note

As part of our commitment to exclusivity and hygiene, we are "unable to accept exchanges or returns" for reasons other than verified damage or defect.

Our Promise

Every Ravinaaz creation carries the soul of tradition and the polish of modern design — a true reflection of "Heritage meeting Haute". Should a concern arise, our team is dedicated to resolving it with grace, transparency, and the same artistry that defines our jewels.

Privacy Policy
At Ravinaaz, your privacy is our priority.
We value the trust you place in us and are committed to protecting your personal information with the same care and discretion we bring to our craft.

Information We Collect
We may collect information such as your name, contact details, shipping address, payment information, and browsing preferences when you interact with our website or make a purchase.
This information allows us to process your orders, enhance your experience, and communicate with you about our products and offers.

Use of Information
Your data is used solely for:
Order processing and customer service


Product delivery and updates


Personalised recommendations and offers


Website performance and analytics


We do not share, sell, or rent your personal information to any third parties, except as required for payment processing, logistics, or legal compliance.

Data Security
We use advanced encryption and secure server protocols to ensure your personal and payment information remains protected.
All transactions are processed through trusted payment gateways with stringent security measures.

Cookies & Preferences
Our website uses cookies to provide you with a smoother browsing experience and tailor recommendations based on your interests.
You can modify your cookie preferences through your browser settings at any time.

Your Rights
You may request access, correction, or deletion of your personal data by contacting us at Ravinaazjewelz@gmail.com
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We will respond to all legitimate requests promptly and with full transparency.

Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or regulations.
All updates will be posted on this page with the effective date clearly stated.

Contact
For any privacy-related queries, please reach out to:
Ravinaaz – Client Care
Ravinaazjewelz@gmail.com

Terms of Service
Welcome to Ravinaaz .
By accessing or purchasing from our website, you agree to the terms and conditions outlined below.
These terms are designed to ensure clarity, fairness, and a seamless experience for every customer.

1.⁠ ⁠Product Authenticity
All our creations are original designs, handcrafted and curated under the Ravinaaz brand.
Minor variations in finish or tone are natural, as each piece is made by hand and reflects artisanal individuality.

2.⁠ ⁠Orders & Payments
Orders are confirmed once full payment has been received.


Prices are listed in INR (₹) and include applicable taxes unless otherwise specified.


We accept major debit/credit cards, UPI, and trusted payment gateways.



3.⁠ ⁠Shipping & Delivery
Orders are dispatched as per our Shipping & Delivery Policy.
Delivery timelines are estimates and may vary based on location, customs, or courier schedules.

4.⁠ ⁠Exchange & Returns
Our Exchange & Returns Policy applies exclusively to products received in damaged or defective condition.
Requests must be accompanied by a 360° unboxing video and raised within 24 hours of delivery.
Products must remain unused, with all tags intact.

5.⁠ ⁠Intellectual Property
All designs, images, and content on this website are the intellectual property of Ravinaaz Haute Joaillerie.
Reproduction or unauthorized use in any form is strictly prohibited.

6.⁠ ⁠Limitation of Liability
While we ensure the utmost quality and care, Ravinaaz shall not be held liable for delays, courier damage beyond our control, or unauthorized third-party activities.

7.⁠ ⁠Governing Law
All transactions and disputes are governed by the laws of India, with jurisdiction in [your city/state].

8.⁠ ⁠Contact
For any questions or clarifications, please write to us at:
📧 Ravinaazjewelz@gmail.com
or connect via Instagram:

Our Ethos
At Ravinaaz Haute Joaillerie, we believe luxury is an experience — one rooted in trust, transparency, and timeless craftsmanship.
Every policy we follow is designed to honour both our art and our customers with equal grace.